A voice agent that picks up, understands and knows when to hand over
Sovereign AI voice agents, inbound and outbound: routing, qualification, appointment booking, live supervision, transcription and summary. Can be hosted on your own infrastructure.
Product under development: this page describes the intended scope, no pricing is announced.
A supervised AI, a retained conversation
Centre d'appel IA does not rewrite voice, identity or retention: it composes Kopilvia, Idenva, Doclara and Probvia.
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The caller knows who they are talking toThe agent announces it is an AI as soon as it picks up, and the caller can ask for a human at any time.
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Scenarios and guardrailsThe agent follows a scenario written by you and stays within its limits: it transfers rather than improvises.
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Transcription and traceabilityEach call leaves a transcript and an access audit trail, handed to the galaxy services that retain them.
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On your premisesDesigned to run on the customer's infrastructure, with no remote service imposed.
A complete voice agent platform for contact centres and SMEs
Reception, switchboard, appointment booking, follow-ups: any place where a call must be handled without waiting.
Real-time voice
Streaming speech recognition, natural speech synthesis, handling of interruptions and silences.
Scenario engine
Decision trees, conditional branches, variables and guardrails written by you.
Call routing
Skills, priority, overflow and queues, with warm transfer to a human.
Qualification and appointments
Call reason, structured data collection and appointment booking with confirmation and reminder.
Live supervision
Discreet listening, dashboard and alerts during the call; transcript and summary afterwards.
Inbound and outbound
Outbound campaigns with calling hours, opt-out and answering machine detection.
Pricing to come
No pricing is set yet: it will be published at launch, never before it is decided.
Centre d'appel IA composes with the rest of the galaxy
Each SANTVIA product remains usable on its own; together, they form a coherent sovereign suite.
Frequently asked questions
Does the caller know they are talking to an AI?
Yes. The notice is planned from the moment of pickup, with the option to ask for a human at any time.
What happens when the AI cannot answer?
It transfers the call to a human agent, passing on the context and transcript, rather than improvising.
Is Centre d'appel IA free?
Pricing is not yet published. It will be at launch; nothing is announced until it is decided.
Where does Centre d'appel IA run?
Centre d'appel IA is designed to be hosted by the customer, on their own infrastructure; hosting of real-time voice remains to be confirmed.
Does Centre d'appel IA rewrite voice and identity?
No. It composes the SANTVIA galaxy services: Kopilvia for AI and voice, Idenva for identity, Doclara for transcripts.
Where does the product stand?
Centre d'appel IA is under development: this page describes the intended scope, not a version already delivered.
Be notified when Centre d'appel IA launches
Join the waiting list to follow the product's progress.
Three steps, from ring to summary
The call reaches Centre d'appel IA, is led by a scenario you wrote, then leaves a usable transcript.
The agent picks up
Real-time speech recognition (
ASR), dialogue and natural speech synthesis (TTS); the caller is told from the first second that they are speaking to an AI.The scenario leads
A scenario engine with branches and guardrails qualifies the reason for the call, routes it, books the appointment or transfers to a human with the context.
The trace remains
Full transcript, automatic summary and extracted actions are kept for the period you set.